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TERMS & CONDITIONS

CARAT* London ("CARAT*", "we", "us") website and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our website. We recommend you read these Terms and Conditions carefully before placing an order. By using our website, you signify your agreement to be bound by these terms and conditions.

CARAT* London is trading name of Managebest Limited, a company registered in United Kingdom. CARAT* London is a trading name of Carat Group Limited, a company registered in Hong Kong.

 

Governance

Your use of this website and any contract between you and CARAT* for the sale of products shall be governed by, and shall be construed in accordance, with English law and subject to the exclusive jurisdiction of the English courts. If any provision of these terms and conditions shall be unlawful, void or any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions..

 

Privacy Policy

Please refer to our Privacy Policy for information on how CARAT* London collects, uses and discloses personally identifiable information from its customers.

 

Registration

To enjoy the use of our services made available on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should there be any changes, please notify us immediately at [email protected].

 

Eligibility to Purchase

In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your full legal name, phone number, e-mail address and other requested information as indicated.

You will be required to provide payment details that are both valid and correct, and you confirm that you are the person referred to in the billing information provided.

The website is available only to individuals and others who meet the CARAT* London terms of eligibility, who have been issued a valid credit/ debit card by a bank acceptable to CARAT*, whose applications are acceptable to CARAT* and who have authorised CARAT* to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. CARAT* reserves the right to restrict multiple quantities of an item being shipped to any one customer or shipping address and reserves the right to not fulfil an order and process a full refund accordingly.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where CARAT* feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/ debit card number, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

 

Payment

CARAT* London accepts credit cards, debit cards and PayPal to purchase your item/s.

 

Confirmation

If your order is processed successfully, you will receive a confirmation email as your proof of purchase. You can also check the status of your order by logging into your online account.

 

24 Hours Cancellation

If you wish to cancel an order, please notify us immediately by emailing us at [email protected] including your order number, name and reason for cancellation. CARAT* London must receive your cancellation request within 24 hours, as we may not be able to process the cancellation once the order has shipped.

 

Product Availability

If the item is in stock it can be shipped within 5-12 working days. If the item is not in stock and needs to be made to order it will normally be shipped within 30 working days. We will notify you if your order will take longer than normally expected due to delayed at our workshop. Pre-order items can take between 5-12 weeks to be shipped.

 

Pricing Policy

United Kingdom & European Countries

Prices shown on the website are inclusive VAT. Orders are dispatched from United Kingdom.

United States

Prices shown on the website in USD are exclusive of VAT or GST and the order will be dispatched from The United Kingdon. CARAT* London ships these orders on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the final purchase price and any incurred in the destination country are solely the responsibility of the customer. You will be invoiced for these costs directly by our shipping partner or your local customs office. As a recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to and payment of these are necessary to release your order from customs upon arrival. If you require further information on these duties and taxes we recommend you contact your local customs office directly before accepting these terms and conditions. For more information, please refer to our Shipping Info.

Rest of the World

Prices shown on the website in USD, AUD and HKD are exclusive of VAT or GST and the order will be dispatched from Hong Kong. CARAT* London ships these orders on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the final purchase price and any incurred in the destination country are solely the responsibility of the customer. You will be invoiced for these costs directly by our shipping partner, FedEx. As a recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to and payment of these are necessary to release your order from customs upon arrival. If you require further information on these duties and taxes we recommend you contact FedEx or your local customs office directly before accepting these terms and conditions. For more information, please refer to our Shipping Info.

Australia

Prices shown on the website are inclusive of any sales taxes. Orders are dispatched from Australia. 

PLEASE NOTE

Prices online are subject to change and we reserve the right to amend these without prior notification.

CARAT* sells in GBP, EURO, USD, AUD and HKD if your bank is issued in another currency We cannot be held responsible for any differences in exchange rates at the time or purchase or refund. 

 

On Sales Items

Sale products are sold on a "first come-first served" basis and are available whilst stocks last. We will confirm stock availability within seven days of your order and unsuccessful orders will be refunded accordingly.

No price adjustments for prior and pending orders will be granted. Promotional offers cannot be used in conjunction of any other online promotions.

 

Promotion & Discount Codes

Any and all promotional activity offered by CARAT* London are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed within the validity.

 

Copyrights

The trademarks, logos and service marks (collectively the "Trademarks"), which you see on this website, are registered and unregistered trademarks of CARAT* and are licensed to CARAT* by third parties. Nothing contained on the website should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on this website without the written permission of CARAT* or such third party who owns the trademark. Your misuse of any trademark displayed on the website, or any other content on the website, except as provided herein, is strictly prohibited.

 

Returns/ Refund

If you wish to return your order, CARAT* London offers a 14 day returns period from the date your parcel is signed for to return a refund.

Please follow the steps below to return your order:

  1. Contact our customer service team at [email protected]informing us of your order number, items you wish to return and reason for return. We will reply with your return instructions and a returns form.
  2. Each item must be returned in new condition as it was received and must include all original packaging and collateral material.
  3. Return items via a traceable delivery service (Local courier, Royal Mail, Fedex, UPS). Clearly write your original order number on all shipment-related paperwork.
  4. We recommend that you insure the package for the full amount of the item/s plus shipping charges. It is best to avoid writing “jewellery”, “diamonds” or other luxury related words anywhere on the package, therefore we suggest you write “fashion accessories”.
  5. All orders returned must be received by CARAT* on or before the 14th day from the date your parcel was signed for.

PLEASE NOTE:

Any return shipment lost in transit is the responsibility of the customer; CARAT* London is not responsible for items lost or damaged during transit.

All returns will be inspected upon receipt of the package, if the item/s are found to be in perfect condition and arrive within the 14day return period you will be credited for the cost of the goods back to your original form of payment minus any delivery charges. Note; Refunds take between 5-10 business days to show back in your account.

Goods found to be damaged due to customer negligence will not be accepted for refund. Worn goods as evidenced by micro-scratches, scratches, dirt or additional workmanship by other jewellers are non-refundable and non-exchangeable.

Earrings cannot be returned for a refund or exchange if the hygiene seal is damaged or has been tampered with. If this security tag is removed or damaged a refund will NOT be granted.

Items purchased online via www.caratlondon.com can only be returned online and are not eligible for return at CARAT* London boutiques, concessions or third-party stockists.

Due to sizing costs, the return of rings are subject to a refund minus a 10% restocking fee – this does not apply to sale rings. All other returned items will receive a full refund, provided that all requirements are met.

Return shipping costs are the responsibility of the customer.

 

RETURN SHIPPING DESTINATIONS

Orders purchased online through the UK & European Union and United States regions of the site are to be returned to the United Kingdom. Orders Purchased through the Rest of the World regions of the site are to be returned to Hong Kong. Orders purchased through the Australian region of the site are to be returned to Australia. Return addresses will be provided by email upon your request to return an order. 

Return shipping costs are the responsibility of the customer.

 

Exchange

CARAT* London are unfortunately unable to offer exchanges on items ordered online. If you have purchased a ring and need to exchange for a different size, please place a new order. When you contact us to return the original ring, inform us of the new order number and we will waive the restocking fee.

 

Repairs

All CARAT* London jewellery is designed and assembled by hand to the highest quality, by master jewellery craftsmen. Customers are advised to wear and care for their jewellery in the same way they would do a fine jewellery piece, please see our Jewellery Care page. Our warranty covers manufacturing faults and defects, it does not cover damage caused by accidents, inappropriate use or wear and tear; as stated on the warranty card included in your order. Repair fees and stone charges may apply if there is proof of artificial damage and lost stones due to negligence.

If you require a repair please follow the instructions below:

  1. Email us at [email protected]with your order number, description of problem, image of item and warranty card. A member of our customer service team will then be in contact to advise further.
  2. We may ask you to ship the item back to us for assessment. If this is the case, you will be provided with return shipping instructions and a return form. This form must be completed and included in with your item.
  3. Ship items via a traceable delivery service (Local courier, Royal Mail, Fedex, UPS). Clearly write your original order number on all shipment-related paperwork. NB: Customers are responsible for return delivery charges unless advised otherwise by a member of our customer service team.
  4. Following inspection, we will repair the item and return it back to you as soon as we can. If we deem the item was damaged due to fair wear and tear or customer negligence, repair costs will apply.
  5. State “item return for repair” on the commercial invoice of the shipment in order to request exemption of any potential duplicated tax and duties on the order. Please note this is down to your local customs office and outside of CARAT* London’s control.

 

Resizing

If you find that your ring is not the right size, please contact us at [email protected] within 30 days of receiving your order for a one-off complimentary resizing service. We will then contact you to discuss your re-sizing options. NB: We are unable to re-size microset or eternity bands.