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SHIPPING INFO

Shipping Service and Rates

 

Shipping Destination Shipping Partner Shipping Cost Delivery Times
In Stock / In Alteration Special Order
United Kingdom Royal Mail

FREE for orders £250 & above

£8 / €10 for orders under £250

12- 15 working days 30 working days

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Latvia
Lithuania
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey

Royal Mail

FREE for orders £250 & above

£12/ €16 for orders under £250

10 - 20 Working Days

30 Working Days

United States & Canada FedEx

FREE for orders $300 USD & above

$20 USD for orders under $300 USD

5 - 10 Working Days

21 - 30 Working Days

Hong Kong SF Express

FREE

5 - 10 Working Days 21-30 Working Days

Rest of the World

China
Macao
Malaysia
Philippines
Taiwan
Thailand
Japan
Australia
New Zealand
Bahrain
Kuweit
Lebanon
Oman
Qatar
Colombia
Ukraine
South Africa
United Arab Emirates
Saudi Arabia
Mauritius
Mexico

FedEx

FREE for orders $300 USD & above

Otherwise, shipping cost will automatically be calculated at checkout. 

5 - 10 Working Days 21 - 30 Working Days

 

Christmas Delivery Information

Last shipping dates for Christmas Delivery: 

ROYAL MAIL UK: 19th December

ROYAL MAIL EUROPE: 13th December

FEDEX US: 13th December

FEDEX REST OF THE WORLD: 13th December

SF EXPRESS HONG KONG: 13th December

Please note CARAT* London will do everything we can to get your order to you in time for Christmas however, this is dependant on stock availability. If you need an item urgently please contact us on [email protected] or +44 (0) 20 7240 6754. 

 

Important Information

  1. All deliveries require a signature upon receipt.
  2. Most orders are shipped within 5-12 working days, if stones and mountings are available. Otherwise, orders will be shipped within 30 working days. If you need an order urgently, please call or email us for assistance.
  3. We do not deliver on Bank Holidays. Delivery service is available from Monday to Friday.
  4. Please note we cannot be held accountable for delays due to Customs. CARAT* cannot be held liable for any import duties payable on orders made as local charges may apply.
  5. We are unable to ship to certain countries including, but not limited to, Russia, Brazil, Indonesia. If you are unable to complete your purchase for your chosen address then please contact us by email at [email protected] 

 

Customs & Sales Tax

United Kingdom & European Countries

All prices shown on the CARAT* website are inclusive of VAT.

United States & Rest of the World

Orders will be dispatched from Hong Kong. International Shipping Rates do not include customs duties. If your country applies customs duties including Goods and Services Tax, "GST," and Value-added Tax, " VAT," to your order, you will be responsible for paying these upon receiving your purchase. Any additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, our shipping partner, or the customs office will contact you directly to arrange for the payment of any charges due. In some circumstances, our shipping partner is required to pay certain duties and taxes, in advance, on the customer's behalf. They may pay an advance fee when countries require that duties and taxes be paid prior to customs release. In these instances, they will charge an Advancement Fee that will be invoiced to the recipient. To get estimated duty and tax rates, you may contact your local customs office.

Order Confirmation & Shipment Tracking

If your order is successfully processed, you will receive an email notification from [email protected] as your proof of purchase. You may also check the status of your order by logging into your account.

We will send you an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. You may track your order until it reaches you or your recipient's doorstep. Use this number to track your shipment with the corresponding shipping partner and destination below: :

United Kingdom & Europe
www.royalmail.com

United States & Rest of the World
www.fedex.com