SHIPPING INFO
Shipping Service and Rates
DUE TO OFFICE CLOSURES OVER THE BANK HOLIDAY WEEKEND THERE MAY BE INCREASED DELIVERY TIMES ON ORDERS.
| Shipping Destination | Shipping Partner | Shipping Cost | Delivery Times | |
| In Stock / In Alteration | Special Order | |||
| United Kingdom | Royal Mail |
FREE for orders £250 & above £8 / €10 for orders under £250 |
12- 15 working days | 30 working days |
|
Austria |
Royal Mail |
FREE for orders £250 & above £12/ €16 for orders under £250 |
10 - 20 Working Days |
30 Working Days |
| United States & Canada | FedEx |
FREE for orders $300 USD & above $20 USD for orders under $300 USD |
5 - 10 Working Days |
21 - 30 Working Days |
| Hong Kong | SF Express |
FREE |
5 - 10 Working Days | 21-30 Working Days |
|
Rest of the World China |
FedEx |
FREE for orders $300 USD & above Otherwise, shipping cost will automatically be calculated at checkout. |
5 - 10 Working Days | 21 - 30 Working Days |
Important Information
- All deliveries require a signature upon receipt.
- Most orders are shipped within 5-12 working days, if stones and mountings are available. Otherwise, orders will be shipped within 30 working days. If you need an order urgently, please call or email us for assistance.
- We do not deliver on Bank Holidays. Delivery service is available from Monday to Friday.
- Please note we cannot be held accountable for delays due to Customs. CARAT* cannot be held liable for any import duties payable on orders made as local charges may apply.
- We are unable to ship to certain countries including, but not limited to, Russia, Brazil, Indonesia. If you are unable to complete your purchase for your chosen address then please contact us by email at [email protected]
Customs & Sales Tax
United Kingdom & European Countries
All prices shown on the CARAT* website are inclusive of VAT.
United States & Rest of the World
Orders will be dispatched from Hong Kong. International Shipping Rates do not include customs duties. If your country applies customs duties including Goods and Services Tax, "GST," and Value-added Tax, " VAT," to your order, you will be responsible for paying these upon receiving your purchase. Any additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, our shipping partner, or the customs office will contact you directly to arrange for the payment of any charges due. In some circumstances, our shipping partner is required to pay certain duties and taxes, in advance, on the customer's behalf. They may pay an advance fee when countries require that duties and taxes be paid prior to customs release. In these instances, they will charge an Advancement Fee that will be invoiced to the recipient. To get estimated duty and tax rates, you may contact your local customs office.
Order Confirmation & Shipment Tracking
If your order is successfully processed, you will receive an email notification from [email protected] as your proof of purchase. You may also check the status of your order by logging into your account.
We will send you an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. You may track your order until it reaches you or your recipient's doorstep. Use this number to track your shipment with the corresponding shipping partner and destination below: :
United Kingdom & Europe
www.royalmail.com
United States & Rest of the World
www.fedex.com