Shopping Cart $0.00

You have no items in your shopping cart.

SHIPPING INFO

Shipping Service and Rates

 

Shipping Destination Shipping Partner Shipping Cost Delivery Times
In Stock / In Alteration Special Order
United Kingdom Royal Mail

FREE for orders £250 & above

£8 / €10 for orders under £250

12- 15 working days 30 working days

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Latvia
Lithuania
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey

Royal Mail

FREE for orders £250 & above

£12/ €16 for orders under £250

10 - 20 Working Days

30 Working Days

United States & Canada FedEx

FREE for orders $300 USD & above

$20 USD for orders under $300 USD

5 - 10 Working Days

21 - 30 Working Days

Hong Kong SF Express

FREE

5 - 10 Working Days 21-30 Working Days

Rest of the World

Bahrain
Colombia
Japan
Kuwait
Lebanon
Macao
Malaysia
Mauritius
Mexico
New Zealand
Oman
Philippines
Qatar
Saudi Arabia
South Afica
Taiwan
Thailand
Ukraine
United Arab Emirates

FedEx

FREE for orders $300 USD & above

Otherwise, shipping cost will automatically be calculated at checkout. 

5 - 10 Working Days 21 - 30 Working Days
Australia DHL

Free shipping over $300 AUD & Above

$15 AUD for orders under $300 AUD

5 - 10 Working Days 30 Working Days

 

Important Information

  1. All deliveries require a signature upon receipt.
  2. Most orders are shipped within 5-12 working days, if stones and mountings are available. Otherwise, orders will be shipped within 30 working days. If you need an order urgently, please call or email us for assistance.
  3. We do not deliver on Bank Holidays. Delivery service is available from Monday to Friday.
  4. Please note we cannot be held accountable for delays due to Customs. CARAT* cannot be held liable for any import duties payable on orders made as local charges may apply.
  5. We are unable to ship to certain countries including, but not limited to, Russia, Brazil, Indonesia. If you are unable to complete your purchase for your chosen address then please contact us by email at [email protected] 

 

Customs & Sales Tax

United Kingdom & European Countries

Prices shown on the website are inclusive VAT. Orders are dispatched from United Kingdom.

United States

Prices shown on the website in USD are exclusive of VAT or GST and the order will be dispatched from The United Kingdon. CARAT* London ships these orders on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the final purchase price and any incurred in the destination country are solely the responsibility of the customer. You will be invoiced for these costs directly by our shipping partner or your local customs office. As a recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to and payment of these are necessary to release your order from customs upon arrival. If you require further information on these duties and taxes we recommend you contact your local customs office directly before accepting these terms and conditions. 

Rest of the World

Prices shown on the website in USD, AUD and HKD are exclusive of VAT or GST and the order will be dispatched from Hong Kong. CARAT* London ships these orders on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the final purchase price and any incurred in the destination country are solely the responsibility of the customer. You will be invoiced for these costs directly by our shipping partner, FedEx. As a recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to and payment of these are necessary to release your order from customs upon arrival. If you require further information on these duties and taxes we recommend you contact FedEx or your local customs office directly before accepting these terms and conditions.

Australia

Prices shown on the website are inclusive of any sales taxes. Orders are dispatched from Australia. 

 

Order Confirmation & Shipment Tracking

If your order is successfully processed, you will receive an email notification from [email protected] as your proof of purchase. You may also check the status of your order by logging into your account.

We will send you an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. You may track your order until it reaches you or your recipient's doorstep. Use this number to track your shipment with the corresponding shipping partner and destination below: :

United Kingdom & Europe / United States
www.royalmail.com

Rest of the World
www.fedex.com

Australia
www.dhl.com