SHIPPING INFO

Shipping Service and Rates

Important Information

1. All deliveries require a signature upon receipt.
2. Most orders are shipped within 5-12 working days, if stones and mountings are available. Otherwise, orders will be shipped within 30 working days. If you need an order urgently, please call or email us for assistance.
3. We do not deliver on Bank Holidays. Delivery service is available from Monday to Friday.
4. Please note we cannot be held accountable for delays due to Customs. CARAT* cannot be held liable for any import duties payable on orders made as local charges may apply.
5. We are unable to ship to certain countries including, but not limited to, Russia, Brazil, Indonesia. If you are unable to complete your purchase for your chosen address then please contact us by email at [email protected] 

Customs & Sales Tax

United Kingdom & European Countries

Prices shown on the website are inclusive VAT. Orders are dispatched from United Kingdom.

United States

Prices shown on the website in USD are exclusive of VAT or GST and the order will be dispatched from The United Kingdon. CARAT* London ships these orders on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the final purchase price and any incurred in the destination country are solely the responsibility of the customer. You will be invoiced for these costs directly by our shipping partner or your local customs office. As a recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to and payment of these are necessary to release your order from customs upon arrival. If you require further information on these duties and taxes we recommend you contact your local customs office directly before accepting these terms and conditions. 

Rest of the World

Prices shown on the website in USD, AUD and HKD are exclusive of VAT or GST and the order will be dispatched from Hong Kong. CARAT* London ships these orders on a DDU (Delivery Duties Unpaid) basis, which means no duties and taxes are included in the final purchase price and any incurred in the destination country are solely the responsibility of the customer. You will be invoiced for these costs directly by our shipping partner, FedEx. As a recipient you are liable for all import duties, customs and local taxes levied by the country you are shipping to and payment of these are necessary to release your order from customs upon arrival. If you require further information on these duties and taxes we recommend you contact FedEx or your local customs office directly before accepting these terms and conditions.

Australia

Prices shown on the website are inclusive of any sales taxes. Orders are dispatched from Australia. 

Order Confirmation & Shipment Tracking

If your order is successfully processed, you will receive an email notification from [email protected] as your proof of purchase. You may also check the status of your order by logging into your account.

We will send you an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. You may track your order until it reaches you or your recipient's doorstep. Use this number to track your shipment with the corresponding shipping partner and destination below: :

United Kingdom & Europe / United States
www.royalmail.com

Rest of the World
www.fedex.com

Australia
www.dhl.com